UPDATE: T-Mobile says if you continue to experience difficulty making/receiving calls or accessing data services, please power your phone off then back on. This will update your connection to the network and should restore your access to these services.
UDPATE: 7:19 a.m.: I’m still hearing that service is spotty in south Orange County. Anyone out there feeling that too? Please leave a comment and I’ll check it out.
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It was a rough night for many T-Mobile customers Tuesday as the mobile-service provider acknowledged that there was a widespread outage of its data and voice services affecting at least 5 percent of its 33.5 million customers. That’s approximately 1.7 million customers.
Around 10:30 last night, the company said everything was fixed. In a statement, T-Mobile said that service was fully restored and the company is now investigating what happened. Here’s the statement:
“T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers.”
The five-hour outage affected not just Orange County, but the whole nation. Readers from Arizona, Minnesota, Dallas, Chicago and other cities left comments saying that their T-Mobile service was out, too.
Other news sites reported that the outage happened just as T-Mobile was trying to fix a data outage that some SideKick users have experienced for nearly one month. T-Mobile said it had restored all services by Halloween.
The Wall Street Journal reported that “Microsoft Corp. accidentally lost personal SideKick data stored in its servers. The company and its SideKick unit, Danger, later restored some of the data, but took a lot of public criticism for the slip-up.”
Are you still experiencing an outage or spotty data/voice service? Comment below and I’ll look into it.
Earlier: T-Mobile says phone service not working
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